Refund & Cancellation Policy
Effective Date: September 2026 • Consumer & Merchant Protection Standard
1. Evaluation & Free Trial Guarantee
At Vendoshift, operated by Vendoshift Technologies Ltd., we believe merchants should experience the reliability of our architecture risk-free. We offer a 14-day free evaluation period on initial registration, allowing full access to cloud POS, inventory sync, and barcode engines before any commercial charges are processed.
2. Subscription Cancellation Policy
Merchants may cancel their recurring SaaS subscription at any time without fees, penalties, or commitments:
- Self-Service Cancellation: You can cancel directly from your active account by navigating to Dashboard > Settings > Billing > Manage Subscription.
- Assisted Cancellation: You may also request cancellation by emailing our billing desk at billing@vendoshift.com from your registered administrative email address.
- Effective Date: Upon cancellation, your account will remain fully operational until the end of your current prepaid billing cycle. You will not be billed for subsequent billing periods.
3. Refund Eligibility & Terms
Because Vendoshift is a digital cloud software service with instant resource provisioning, refunds are governed by the following clear guidelines:
Initial Subscription (14-Day Money-Back Window)
If you transition from the trial to a paid plan and encounter technical non-performance or platform incompatibility that our engineering team cannot resolve within 7 business days, you may request a 100% full refund within 14 calendar days of your initial payment.
Subsequent Recurring Renewals
Recurring renewal payments are non-refundable once processed. Merchants are sent automated reminder notifications prior to renewal and are expected to cancel prior to their renewal date if they do not wish to continue.
Custom Implementations & Dedicated Hardware
Fees associated with tailored software customizations, dedicated barcode printer hardware, or physical onboarding training are non-refundable once delivered.
4. Refund Processing Timeframe
Approved refunds are processed promptly through our licensed payment gateway:
- Method of Reimbursement: Refunds are credited strictly back to the original payment method used during checkout (credit card, debit card, or digital wallet). We do not disburse cash or third-party bank transfers.
- Timeline: Once authorized by our finance team, gateway processing typically reflects on your bank statement within 5 to 14 business days, depending on your card issuer or banking institution.
5. Dispute Resolution & Chargeback Policy
We strive for total merchant satisfaction. If you notice an unfamiliar charge or have questions regarding an invoice, please contact us immediately at billing@vendoshift.com prior to filing a bank dispute or chargeback. We resolve billing discrepancies rapidly and amicably.
6. Billing Support Desk
Billing & Invoices: billing@vendoshift.com
General Support: support@vendoshift.com
Corporate Helpdesk: Merchant Support Portal